Here at Bow Valley BBQ, we pride ourselves on bringing you products that maintain the highest standard of quality. If our products do not meet these standards because of mishandling during shipping, we will happily provide you with a replacement. Please note that all replacements must be in unused/unopened condition, and a photo may be requested. If you are unsatisfied with our products for any other reason, please contact us at info@bowvalleybbq.com.